Job Description
- Great opportunity within our Operations Technology team
- Working on challenging and exciting initiatives
- Permanent role-based working at our Collingwood head office (hybrid working options available)
The Senior Business Analyst will support the delivery of key projects and lead coordination of software and system changes focusing on business processes, new products, and operational improvements. As part of the Airline Operations Technology team, you will work with the business to support projects and initiatives from ideation to completion. This role may entail escalation of Operational Support for critical applications under the portfolio.
Key responsibilities:
- Applying best practice BA methodologies including effective use of data and process modelling, to clearly define business and system requirements
- Liaising with technical delivery teams and vendors to deliver outcomes
- Facilitating stakeholder meetings to communicate updates and drive project outcomes
- Analysing and designing solutions, working with product owners and architecture team to document solutions that meet business requirements
- Coordinating with technical delivery/development teams and vendors
- Validating and testing changes, working with users and testing teams to complete testing, and support Testing and Quality Assurance through documentation of testable requirements
- Managing software changes and releases, including preparing delivery and implementation plans and managing application configurations
- Planning and executing implementation/cutover activities
- Evaluating planned system and software changes to minimise risk and operation issues, ensuring changes are documented according to IT Change Management processes.
- Documenting existing and new processes as required, promoting standard operating procedures and updating the team’s knowledge base and delivery templates
- Providing additional support to systems support teams when needed
- Where required, assist with planning and managing system implementation including user training, change and communication planning and delivery
You’ll have:
- Minimum 5 years’ experience working in a business analyst role
- Tertiary qualification in business / Information Technology and/or CBAP beneficial
- Experience with both Agile and Waterfall project methodologies to deliver successful outcomes in large-scale IT project initiatives
- Strong stakeholder engagement and management skills
- Ability to analyse quantitative data to pinpoint problems and opportunities
- Proven ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.
- Strong business acumen with the ability to understand commercial, operational and customer experience impact
- Airline or travel industry experience is desired
This is an exciting role where you’ll get to be part of a smart, driven, high performing team with real opportunities for you to make your mark and build your career within a great organization in an exciting industry
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications Close: 11:59pm 20 January 2025
