Airport Services
Make the airport your new office
Your opportunity to takeoff
Our Airport Services crew are the heartbeat of Jetstar. The friendly faces who greet passengers on the ground, you'll love creating memorable airport experiences. You'll be equally committed to safety, making sure things run smoothly and on time. Based at domestic and international airports throughout the Jetstar network, our Airports crew are the guardians of compliance, looking after policies and procedures like customer service standards, check-in, ramp ops - also Customs, Immigration and Quarantine rules.
There's a role and location for everyone
Customer Service Crew
As a Customer Service Officer, you'll pass on the good vibes to our passengers. You'll love helping people - almost as much as you love travelling and working in a team. As the first friendly face to greet our flyers, you’ll be making sure everyone is checked in, tackling all types of questions, and supporting specific needs. You'll always bring a sense of fun and energy as passengers take-off.
For us, travel and meeting new people go hand in hand so we welcome applications from all.
Cabin Baggage Crew
If you love talking to travellers as much as you love arriving at the boarding gates - this job is for you. As a Cabin Baggage Officer, you'll be a confident communicator who works with our team on the ground, making the boarding gates your new office.
There to educate our passengers and help them get going, you'll weigh and measure luggage and charge fees for bags on the heavy side. You’ll be warm when it’s icy, cool when under pressure and bring your professional ‘A’ game to all interactions.
Airport Management & Support
If leading projects, people and performance is your thing, then we've got you covered. Soar through the ranks from Team Leader to Airport Services Manager or join our team at Head Office in Training, Aircraft Turnaround Services or Workforce Planning. You bring your passion for customer service and on time performance and we'll deliver you the role.
Hear from the Airports Crew
The shift work for me has been a game changer. I've found the hours to be really flexible - which suits my family and my lifestyle.
Amanda, Customer Service Officer
Latest Airport Service Opportunities
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Operations & Safety
Description
Analyze customer data to improve the customer experience and lead quality management initiatives. Collaborate with stakeholders to ensure high-quality insights and data-driven decisionsPermanent oppor
Reference
9fbc3800-8fc4-46b3-bd9d-71e4f69011bf
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Operations & Safety
Description
Lead customer advocacy and resolution functions across the Jetstar GroupDrive transformation of the customer escalation processCollingwood Head Office location, Permanent full-time opportunityJoin the
Reference
72cfffba-0a8f-490e-aefb-f7815b72e231
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Fixed term
Business Function
Operations & Safety
Description
Challenge yourself with a diverse range of administration responsibilities relating to Cabin Crew Support our leadership team by assisting the delivery of business objectives for Jetstar’s largest te
Reference
83d22274-3312-4c20-a5a3-dce65280557b
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Fixed term
Business Function
Operations & Safety
Description
Challenge yourself with a dynamic and constantly evolving role within the Workforce Planning teamShowcase your proficiency with data and working with stakeholders 18 Month Fixed Term – Full Time oppor
Reference
3fcd74be-2b07-435e-bdcc-76cc9f19ac29
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Fixed term
Business Function
Corporate Affairs & Communications
Description
Deliver great customer experiences across Jetstar Digital channels Flexible ways of working – hybrid model with 3 days onsiteFull time fixed-term role for 12 months, based at our head office in Colli
Reference
c788e243-392b-4956-a693-72adf19dabc2
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Fixed term
Business Function
Support Functions
Description
Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovativel
Reference
77978137-5890-4135-a06e-008c2fe4bab7
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Human Resources
Description
Develop and lead a quality assurance framework for the customer team Drive the development of customer-driven policiesCollingwood Head Office location, Permanent full-time opportunityJoin the Jetstar
Reference
f59ab836-8fb2-4cb7-aee1-55df2b131eed
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Corporate Affairs & Communications
Description
Support the Manager of Customer TransformationCollingwood Head Office location Permanent full-time opportunity If you’ve ever thought about a career in aviation — now is the perfect time to take off w
Reference
4cf41ddb-5793-44e1-b7f3-cef48c0e2b05
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Audit & Risk
Description
Exciting opportunity to work within our Airport Operational Standards departmentThis opportunity can be based in: Melbourne, Sydney, Brisbane or AucklandPermanent, Full-Time position Join the Jetstar
Reference
bd05fd61-c461-4c14-ae79-34abeb49e723
Expiry Date
01/01/0001
Salary
Location
Sydney
Location
Sydney
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Audit & Risk
Description
Exciting opportunity to work within our Airport Operational Standards departmentThis opportunity can be based in: Melbourne, Sydney, Brisbane and AucklandPermanent, Full-Time position Join the Jetstar
Reference
f4e96c2b-b090-4a70-ba31-eb492fd91100
Expiry Date
01/01/0001
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