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Airport Services

Make the airport your new office

Your opportunity to takeoff

Our Airport Services crew are the heartbeat of Jetstar.  The friendly faces who greet passengers on the ground, you'll love creating memorable airport experiences.  You'll be equally committed to safety, making sure things run smoothly and on time.  Based at domestic and international airports throughout the Jetstar network, our Airports crew are the guardians of compliance, looking after policies and procedures like customer service standards, check-in, ramp ops - also Customs, Immigration and Quarantine rules.

There's a role and location for everyone

Customer Service Crew

As a Customer Service Officer, you'll pass on the good vibes to our passengers. You'll love helping people - almost as much as you love travelling and working in a team. As the first friendly face to greet our flyers, you’ll be making sure everyone is checked in, tackling all types of questions, and supporting specific needs. You'll always bring a sense of fun and energy as passengers take-off.

For us, travel and meeting new people go hand in hand so we welcome applications from all.

Jetstar Airport Services

Cabin Baggage Crew

If you love talking to travellers as much as you love arriving at the boarding gates - this job is for you.  As a Cabin Baggage Officer, you'll be a confident communicator who works with our team on the ground, making the boarding gates your new office.  

There to educate our passengers and help them get going, you'll weigh and measure luggage and charge fees for bags on the heavy side.  You’ll be warm when it’s icy, cool when under pressure and bring your professional ‘A’ game to all interactions.

Jetstar Airport Services

Airport Management & Support 

If leading projects, people and performance is your thing, then we've got you covered.  Soar through the ranks from Team Leader to Airport Services Manager or join our team at Head Office in Training, Aircraft Turnaround Services or Workforce Planning.  You bring your passion for customer service and on time performance and we'll deliver you the role. 

Jetstar Airport Services

Hear from the Airports Crew

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The shift work for me has been a game changer.  I've found the hours to be really flexible - which suits my family and my lifestyle.

Amanda, Customer Service Officer

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