Job Description
- Make meaningful contributions within our Jetstar Digital team
- Flexible ways of working – hybrid model with 3 days onsite
- Full time, fixed-term opportunity, based at our head office in Collingwood
Jetstar Digital’s technology strategy is important to our success; with the right technology we can be responsive to customer needs and improve the employee experience by making it easier for our teams to do their jobs. A key element of this strategy is the Club Jetstar Membership Platform; we are migrating our membership solution to open up additional opportunities for engaging our most valued customers.
This multi-year program of work is a priority for Jetstar in FY24/25 and the first phase will be delivered in November-24. Given the complexity of this program we are seeking a Senior Business Analyst to work within the project team to deliver Phase 2. The Business Analyst will join the current program team to capture requirements and communicate these to multiple delivery teams to ensure that the deliverables for Phase 2 will meet the business need for the new Club Jetstar platform. They will work closely with the Project Manager and the Product Manager for Club Jetstar.
The core responsibilities of this role will be:
- Elicit, define and model requirements (business, functional and non-functional) and processes.
- Communicate processes and requirements to various delivery teams, ensuring that solutions delivered by them are aligned and meet project objectives.
- Engage a range of stakeholders from across Jetstar, facilitate elicitation sessions (workshops, interviews, observation, etc.) to gain information, and achieve stakeholder buy-in on proposed solutions.
- Define problems and undertake options analysis to support good project decisions.
- Contribute to project change management activities.
- Contribute to project testing activities (UAT).
- Engage with the vendors who will deliver the successful platform migration and raise risks and issues if any to the project management team.
- Assist the Project Manager to track and report on project progress - benefits/scope, schedule and budget.
To be considered, key skills will include:
- Minimum 5 years’ experience in business analysis.
- Strong communication skills with the ability to engage across varied stakeholder groups.
- Experience in stakeholder engagement and management.
- Demonstrated experience working in complex projects involving multiple stakeholders.
- Experience in Navitaire's Airline Reservation System (New Skies), Salesforce, Braze, High Touch, change management and user acceptance testing will be beneficial.
Applications close on the 3rd of November
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
