- Full-time
- Melbourne
External Communications Advisor
- Jetstar Airways Pty Ltd
This vacancy has now expired. Please see similar roles below...
- Take the next step in your career in a fast-paced, creative media environment
- Permanent full-time opportunity, based at our head office in Collingwood
- Exciting travel opportunities
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar. Join our team as we welcome more state-of-the-art aircraft, launch new routes, and continue our mission to give people the opportunity to travel.
External Communications Advisor supports the External Communications Manager and the broader communications team to protect and enhance the reputation of Jetstar by delivering proactive and reactive communications. The primary focus is external communications but may also include some activities that are internally focused.
As External Communications Advisor, your accountabilities will include:
- Manage media enquiries by drafting timely, high-quality public responses and liaising with journalists about key issues impacting the business
- Draft media releases relating to key business announcements
- Assist with producing external comms materials including key messages, Q&A’s, web content, social media posts and talking points
- Liaise with subject matter experts from across the business to develop content for a variety of communications channels and audiences
- Liaise with the Qantas communications team on Group announcements or initiatives
- Develop strong media relationships across Jetstar’s AU and NZ network and lead the development of new media channels
- Contribute to the strategy for Jetstar’s social media, including Instagram, LinkedIn and Twitter
- Provide tactical support in crisis management scenarios, working closely with the Jetstar and Qantas communication teams and senior management to manage the impact on Jetstar’s brand and reputation
- Provide logistical and communications support for media and stakeholder launches across the Group (ranging from new routes, fleet additions, first flights, and major milestones)
- This includes logistical support in the form of event management as well as assisting with the internal and external communications deliverables (e.g. assisting with media materials, producing content for external and internal use)
- Maintain and improve the systems required to communicate with key stakeholders and media, including management of media lists, picture and video library, document library and factsheets
- Manage the collation and distribution of media coverage summary reports during and post a major announcement or issue.
- This role will be on an on-call media roster, which includes some out of hours work
To be considered, key skills will include:
- Tertiary Qualification or final year student in Communications, Marketing or related area
- Demonstrated experience in writing clear, concise copy for media or customer-facing organisations
- Experience maintaining systems and processes. Event management experience is preferred
- Proven ability to work well under pressure and with a range of internal/external stakeholders
- Strategic thinker with strong analytical ability and problem solving orientation
- Strong understanding of media landscape, social media, platform features and opportunities for communication
- Outstanding communications skills both verbal and written
- Exposure to issues rich, high-profile and customer-facing environments
- Experience developing communications to reach broad and diverse audiences
- Experience working in multi-disciplinary teams
- Exposure to highly regulated industries
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Thursday, 14th November 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
We're Jetstar
You may know us for famously low fares, but did you know that we’ve flown more than 400 million passengers since we launched in Australia in 2004? We take around 3,000 flights to the sky each week - and we're not just an Australian airline. The Jetstar Group includes Jetstar Asia and Jetstar Japan, making us one of the largest low-cost airlines in the region. Our fleet of more than 115 aircraft, includes the Airbus A320 family and Boeing 787-8's.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars.

We're Jetstar
You may know us for famously low fares, but did you know that we’ve flown more than 400 million passengers since we launched in Australia in 2004? We take around 3,000 flights to the sky each week - and we're not just an Australian airline. The Jetstar Group includes Jetstar Asia and Jetstar Japan, making us one of the largest low-cost airlines in the region. Our fleet of more than 115 aircraft, includes the Airbus A320 family and Boeing 787-8's.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars.
Related roles
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Engineering & Maintenance
Description
Join a supportive team at our Melbourne Precinct – our hub for end-to-end maintenance.Rare opportunity for a skilled aircraft painter to join our high performing team!Immediate access to world class s
Reference
7be2f2c4-08b9-4616-9716-47b7b2772ba1
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Strategy & Commercial Planning
Description
The Operations Research Scientist (Senior Data Scientist, Airline) will be responsible for designing and implementing advanced optimization models to enhance operational efficiency, reduce costs, and
Reference
d7a039ed-5fbd-4f41-adcf-916e051ec2ed
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Operations & Safety
Description
Permanent opportunityTullamarine Airport Location / Free Parking OnsiteImmediate access to world class staff travel benefits for yourself and your travel companionsJetstar Engineering: A team that tak
Reference
0458b22f-181f-4615-992b-026e99219d8e
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Corporate Affairs & Communications
Description
Form a key part of our internal comms team, specialising in event managementHelp connect our people with our purpose both on the ground and in the airPermanent full-time opportunity, based at our head
Reference
35735b89-d0fc-44d4-bace-92f6d349d00f
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Information Technology
Description
Work on Meaningful, High-Impact Data InitiativesHelp Shape the Future of Our Cloud Data Ecosystem and Data-Driven CultureFull-Time, Permanent Role | Based at Jetstar HQ, MelbourneWe're looking for a D
Reference
fb502300-87a7-413b-ae37-7aa81817bf6c
Expiry Date
01/01/0001
Salary
Location
Adelaide
Location
Adelaide
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Support Functions
Description
Exciting opportunity to lead and implement people and operational initiatives Permanent full-time opportunity, working Monday to Friday Located at Adelaide Airport The Opportunity The Performance Mana
Reference
0a36e2f3-f79d-41ed-a3bc-09bcb771dbae
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Support Functions
Description
The Product Manager role is responsible for the “next-gen” product roadmap within the Jetstar Operations Control Centre (JOCC), the 24/7 team that supports the airline operation. The role will maximis
Reference
f1f4d4ec-be02-4d91-a15c-35c5de1c1727
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Operations & Safety
Description
Analyse customer behaviour and product performance to maximise profitability and optimise the flight products portfolio.Provide insights to product specialists and senior leaders to support cross-func
Reference
873b37c6-9e54-458f-b020-4f614e0627dc
Expiry Date
01/01/0001
Salary
Location
Melbourne
Location
Melbourne
Entities
Jetstar Airways Pty Ltd
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Pilots & Flying Operations
Description
Enjoy attractive industry benefits while working with a diverse, high-performing teamFull time permanent positionBased at Jetstar head office in Collingwood, MelbourneWe're looking for a smart Content
Reference
eae48a29-0f3d-4123-961f-777cca32dce8
Expiry Date
01/01/0001
Salary
Location
Auckland
Location
Auckland
Entities
Jetstar Airways Limited (NZ)
Type of Employment
Full-time
Brand
Jetstar
Job Type
Permanent
Business Function
Pilots & Flying Operations
Description
Updated Collective Agreement: A newly ratified agreement with enhanced conditions.Competitive Remuneration: Starting salary for First Officers is now $118,248, increasing to $121,796 from 1 October 20
Reference
052310f3-6f69-4889-9afc-0b98c916af5a
Expiry Date
01/01/0001
Latest posts

Teaser
Early Career StoriesContent Type
PostsPublish date
09/18/2024
Summary
When I started the Jetstar grad program in November 2022, I had no Idea what to expect. I had a bit of aviation experience, and a strong desire to learn. I found out very quickly that

Teaser
Early Career StoriesContent Type
PostsPublish date
09/18/2024
Summary
My rotations in a nutshell My first year in the Jetstar Graduate Program has been a whirlwind, with opportunities to explore rotations across both operational and commercial business areas. I bega

Teaser
Women in STEMContent Type
PostsPublish date
08/28/2024
Summary
I absolutely love to TRAVEL!!! I enjoy learning about other cultures and experiencing them first-hand, as well as savouring their cuisines. I love to explore new destinations and revisit old ones a

Teaser
Early Career StoriesContent Type
PostsPublish date
08/22/2024
Summary
Time sure has flown during my time at Jetstar as a Graduate. In just over 12 months I have been able to learn so much about engineering in the aviation industry and grow professionally from a pass