Job Description
- Take ownership of defining product strategies and delivering customer-centric solutions in a fast-paced, dynamic environment
- Lead high-impact projects, ensuring delivery within scope, time, and budget while fostering a culture of innovation and excellence
- Permanent role based in our head office in Collingwood
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
As the Product Strategy & Project Manager, Ancillary Revenue, you will drive the strategic direction of new initiatives, help define product strategies, and build compelling business cases grounded in data and commercial insights. Working in a fast-paced environment, you’ll break down ambitious opportunities into actionable plans, oversee end-to-end product development, and guide products through the Product Development Framework. With a focus on cross-functional collaboration, you’ll align stakeholders and ensure customer-centric solutions are at the core of every initiative.
This role will also see you lead the project lifecycle for a diverse portfolio, ensuring delivery within scope, time, and budget while maintaining rigorous risk management and change processes. You’ll foster a culture of creativity, innovation, and excellence across project teams, ensuring continuous improvement and high-impact outcomes.
Key responsibilities of this role include:
- Drive the strategic direction of new product initiatives while leading the day-to-day delivery.
- Develop robust business cases backed by research, data and commercial insight to drive our roadmaps.
- Guide products through the Product Development Framework; collaborate with stakeholders to define business requirements and driving customer-centric solutions which address business needs.
- Oversee the end-to-end development of products
- Lead and manage the project lifecycle, ensuring delivery within scope, time, requirements, and budget.
- Implement project management methodologies to maintain and enhance project delivery.
- Align teams and stakeholders around a shared vision and roadmaps, with excellent negotiation skills.
- Ensure projects are on track, delivery meets timelines, issues are managed or escalated, and quality meets expectations.
- Ensure KPIs are setup, tracked, reported on, and communicated to stakeholders.
- Contribute to team culture, ensuring it continues to be a great environment to work in.
To be successful in this role, you we are looking for a combination of some of the following skills, qualifications and experience:
- 5+ years’ experience in product development, strategy, or management, ideally in Tech, Retail, Financial Services, Loyalty, or Travel.
- Proven ability to manage internal and external stakeholders in busy, fast-paced environments, balancing competing priorities.
- Track record of managing significant projects, including business analysis, change management, and successful execution.
- Skilled at navigating complex environments with multiple stakeholders, managing trade-offs, and resolving conflicts effectively.
- Strong background in project management methodologies, tools, and technologies, with experience in vendor management and RFI/RFP processes.
- Demonstrated ability to create product proposals and business cases based on data, research, and insights.
- Exceptional leadership, communication, and interpersonal skills, with a knack for building relationships at all levels, including executive stakeholders.
- A proactive, self-starter who thrives in identifying and addressing challenges, working autonomously while knowing when to seek situational support.
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Application close date Sunday 8th December
