Job Description
- Join and shape a growing Technology Team in Jetstar
- Permanent opportunity working at Collingwood (Hybrid working options available)
- Staff Travel Benefits from Day 1!
Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.
The Product Manager is responsible for managing the product stack within the Customer Experience & Systems domain. Reporting to the Product Domain Lead – Commercial and Customer Systems, you will lead a team of Product Owners and Analysts who support the day-to-day features and improvements of the products, as well as enhancements and changes to the product offering.
Your team will be responsible for the design, maintenance, and delivery of the product roadmap, whilst also driving continuous improvements and maintaining stable operations and compliance. This team will maximise the business value of product development efforts by defining, designing, and prioritising the product strategy.
Role responsibilities:
- Ensure products meet stakeholder needs, business objectives, and compliance requirements.
- Manage a team of Product Owners and Product Analysts
- Work with the Product Domain Lead to build and maintain the vision, strategy, and long-term roadmaps for the product stack, ensuring alignment with stakeholder needs.
- Engage with key stakeholders to gather insights, set priorities, and communicate product strategies and initiatives
- Collaborate with internal (Customer, Digital, Airports, Cabin, Operations) and external stakeholders to ensure product alignment with business needs.
- Work with the Product Domain Lead, to manage vendors of systems, applications, and hardware related to the product domain.
- Utilise stakeholder insights and feedback to drive product enhancements and innovation
- Work with Product and Delivery teams to deliver application and system changes, initiatives, and projects impacting the product domain.
- Provide product guidance to all levels of support teams, and be an escalation contact for product issues impacting operations and compliance
- Support implementation and refinement of processes for product development, management, and deliver.
- Support the Product Domain Lead in fostering a collaborative, high-performing and self-organising team culture.
You’ll have:
- 3-5 years in a Product Owner role or similar with technology products.
- Minimum 3 years’ experience leading teams of Product Owners or similar.
- Proven ability to manage vendor relationships and ensure quality deliverables.
- Knowledge of Salesforce (or similar CRM) for managing customer relationships (preferred)
- Strong stakeholder engagement skills across all levels, including senior management.
- Certified Agile Product Owner (preferred).
- Product Management or Product Owner qualification (preferred).
- Flexible in navigating a fast-paced and dynamic industry
- Exceptional project leadership, risk management, and time management skills.
- Strong commercial acumen and understanding of business practices.
- Customer- centric mindset with a drive for continuous improvement and innovation
- Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly to various audiences.
- Experience working with geographically dispersed, multicultural teams.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Please note: Presently, applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Applications Close: Friday 8th November 2024
