Job Description
- Join and shape a growing Technology Team in Jetstar
- Permanent opportunity working at Collingwood (Hybrid working options available)
- Staff Travel Benefits from Day 1!
The Product Analyst supports the Product Owner in managing a product stack in the Airport Experience & Operations domain. You will support the design, maintenance, communication and delivery of the product vision and roadmap. This role will contribute to ideation, prioritization, and the delivery of high-value features and engaging customer experiences. You will also assist in supporting the product stack and ensuring it meets compliance requirements.
Reporting to the Product Manager, the Product Analyst will support the Product Owner and engage key stakeholders across Jetstar Groups and Technology teams to connect and drive value in an agile delivery environment.
Key Responsibilities:
- Support the Product Owner in developing and maintaining the product roadmap for the product stack, aligning with stakeholder needs.
- Assist with the development and launch of new products and features
- Collaborate with internal and external stakeholders to ensure product alignment with business needs
- Consult on key projects and initiatives impacting the product stack
- Work closely with Product, BAs, Delivery and QA teams to deliver application and system changes, initiatives, and projects impacting the product stack
- Analyse product performance, user behaviour, and engagement metrics to identify improvement opportunities
- Monitor and drive for improvements around technology-related operational delays to ensure alignment with business goals.
- Continuously identify opportunities to reduce cost and / or increase efficiencies in product stack
- Support Product Owner and Product Manager in managing vendors of systems, applications, and hardware
- Be an escalation contact for product issues impacting operations and compliance
You’ll have:
- Tertiary qualification in business / Information Technology
- 1-2 years’ experience in developing, analysing, designing or running software and technology products
- Knowledge and understanding of aviation & travel technologies, e.g. Airport systems, Departure Control Systems, Self-Service Kiosk and Bag Drops, Baggage Sortation and Tracking Systems, Common Use Platforms (preferred)
- Experience in Agile methodologies and product management tools
- Proven experience in engaging and collaborating with key business and technology stakeholders, as well as service partners and vendors.
- Excellent documentation skills – prior experience with JIRA and Confluence preferred
- Proven ability to work collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Experience working on large-scale and complex business environments
- Flexibility to navigate a fast-paced and dynamic industry
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
Be a part of something special – get in touch today.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Please note: Presently, applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Applications Close: 11:59pm Tuesday 4 February 2025
