Job Description
- Join and shape a growing Digital team at Jetstar
- Flexible ways of working – hybrid model with 3 days onsite
- Full time fixed-term opportunity until April 2026, based at our Jetstar Head Office in Collingwood
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
As the Digital Product Owner, your role is to enhance digital experiences, boost revenue, improve customer satisfaction and create brand affinity. Your main goal is to maximise business value by defining, designing, and delivering digital features that address customer pain points.
The core responsibilities of this role will be:
- Drive product innovation and design by leveraging user research, user-centred design, and customer-centric principles.
- Define and execute on the product vision, roadmap and maintain a product backlog which delivers business value and return on investment.
- Provide vision and direction to the Agile development teams ensuring smooth delivery of product enhancements..
- Manage stakeholder expectations and facilitate effective communication between digital product development teams and business stakeholders across the broader customer and commercial group.
- Foster seamless collaboration among teams within the organisation to ensure all tasks and features align with business priorities and the unique requirements of our diverse customer base.
- Regularly report on product and initiative performance, platform adoption rates, and usage trends.
To be considered, key skills will include:
- 3+ years’ of experience in a Product Owner role or similar (e.g., Senior BA/Producer, Channel Manager) in the online/digital space.
- Strong understanding of product management, design, and analysis principles.
- In-depth knowledge of Agile methodologies, with a proven track record of working as a product owner, catering to the preferences of diverse customer segments.
- Scrum product owner certification or similar qualifications are highly regarded.
- Ability to thrive in a team environment, fostering collaboration and effective teamwork among cross-functional teams catering to various customer personas.
- Excellent project leadership, risk management, and time management skills.
- Detail-oriented with superior communication skills, both written and verbal, to effectively convey complex ideas and concepts to diverse audiences, including Family and Solo Travellers.
- Proven interpersonal, influencing, and negotiation skills, critical for understanding and addressing the unique requirements of our diverse customer base.
- Adept at communicating complex ideas clearly to various audiences, tailoring the message to resonate with Family and Solo Travellers.
- Self-driven, proactive, and able to multitask effectively under tight deadlines, keeping in mind the importance of timely delivery for our diverse customer segments.
Applications close on the 17th of February
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
