Job Description
- Deliver great customer experiences across Jetstar Digital channels
- Flexible ways of working – hybrid model with 3 days onsite
- Full time fixed-term role for 12 months, based at our head office in Collingwood, Melbourne
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
The Digital Producer – Copy and Content is a content specialist role within the Digital Content team. You will provide UX copywriting, content design and tactical support as well as content expertise for initiatives across all Jetstar Digital channels, including the consumer-facing website jetstar.com, the app and the ecommerce booking system. You will work closely with digital content producers and editors, legal, digital product managers, project managers, business analysts, marketing teams, and other business stakeholders.
The core responsibilities of this role will be:
- Writing, editing and sense-checking copy, sourcing and editing images for Jetstar products and services.
- Ensuring content meets Jetstar's editorial, design, brand and project guidelines and is aligned to broader strategy.
- Working with the content team to define and deliver copy for all digital channels.
- Collaborating with stakeholders in Australia, New Zealand, Singapore and Japan to deliver content tailored to domestic and international customers.
- Improving customer satisfaction and conversion by improving customer experience.
- Identifying and driving tactical content improvement activities such as audit and analysis of existing content.
- Managing stakeholder expectations across diverse business areas.
To be considered, key skills will include:
- 5+ years delivering content for a customer focused website is essential, including a strong, demonstrated understanding of web usability principles.
- Professional digital copywriting experience is essential, ideally including UX and functional copy.
- Professional editing experience is essential, ideally including content design experience.
- Ability to lead content work and contribute effectively to cross-functional teams working on complex projects.
- Excellent problem-solving skills and proven ability in stakeholder management.
- Experience working with issue and project tracking systems such as Jira.
- Hands-on experience with Content Management Systems.
- Experience using analytics and SEO tools.
- Experience working in an Agile environment.
Highly regarded:
- Tertiary qualifications in writing and editing.
- Proficiency in Asian languages relevant to Jetstar destinations.
- Experience working globally in a similar role.
Applications close on the 26th of March
Your life at Jetstar is unlike any other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take-off together!
