Job Description
- Exciting opportunity for a key member of the Gold Coast Airport leadership team
- Permanent full-time opportunity, working across a 7-day rotational shift roster
- Located at Gold Coast Airport
The Opportunity
The Turnaround Manager plays a pivotal role within the Gold Coast Airport leadership team, ensuring the safe, compliant, and efficient delivery of scheduled operations. In this role, you’ll oversee the airport’s operational performance, support day-to-day activities, and lead by example to maintain our high standards of customer service. Your leadership will be key to ensuring smooth operations and a consistently exceptional experience for our passengers and stakeholders.
This role provides oversight and management of our daily operational performance and driving the Precision Timing Schedule (PTS) across our frontline airport operations for both front of house (FOH) and Back of House (BOH).
The core responsibilities of this role will be:
- Proactively identify and manage operational issues, mitigating any impacts to our customers and operations
- Co-ordinate aircraft movements in collaboration with the JOCC, Jetstar Engineering, Airport authorities, the ground services providers, and other stakeholders
- Operational oversight of ground service providers
- Planning, developing and implementing projects related to aircraft turnaround services to deliver tactical, operational and strategic improvement initiatives
- Supporting the management of domestic and international operational performance
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
- Supporting the airport's customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
- Coordinate operational turnaround requirements ensuring activities occur inline within our PTS
- Building strong, professional relationships with our airport leaders, stakeholders and suppliers, ensuring day to day customer service standards and on time performance is successful
- Lead and maintain a skilled and enthusiastic workforce in line with business volume and targets
- Continuously developing and on -shift performance management of all relevant team members
- Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies
To be considered, key skills will include:
- Strong frontline experience with a well-developed knowledge of airport operations
- Exposure to front-line team management
- Strong customer service orientation with emphasis on service excellence and on time performance
- Strong coordination background and experience in managing conflicting and dynamic priorities
- Ability to manage conflicting priorities while maintaining a strong service culture.
- The ability to drive results for quality outcomes in a timely manner
- Exposure to managing and understanding teams in a shift/rostered work environment
- A collaborative approach with the ability to engage and influence relevant stakeholders
- Proven influencing skills in driving customer service and operational initiatives.
- Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the team
- A natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close: Sunday 5th October, 2025
